FAQ

If you want to put these images on your own Web site, R2360 will send you the files and provide you with some simple instructions for incorporating the interactive panoramas/tours on your web site. This generally isn’t that hard for someone with basic Web site skills. However, because Web sites are created with different processes and hosted on different types of platforms, you’ll want to ask your Internet service provider for any in-depth technical advice.

If you don’t want to host the images yourself, we can also host these files on our server. All you’ll need to do is place a simple link on your Web site (we’ll provide the link for you when your files are ready). When your customer clicks on that link, a new Web page will pop open and display the interactive panorama(s). This web page will actually be hosted on our servers, but we can easily include your logo, name and any other information you might want to display.

You bet! Just as they help potential buyers review a home, they can just as easily help renters scope out a potential home or apartment. In fact, this could be a significant competitive advantage for you because many apartment complexes don’t currently offer the interactive experience.

Interior panoramas can be photographed at any time (including after dark with proper room lighting) and in any type of weather (short of a hurricane or tornado, of course!)

However, the quality of the exterior panoramas is dependent on the weather and the position of the sun when the photographs are taken. Shooting the photographs for panoramas in the morning and late afternoon generally provide the best lighting and color for panoramas.

For example, a home with a front façade that points east or southeast should be photographed in the morning, when the sun is shining on that side of the home. Likewise, homes that face west or southwest should be shot in the afternoon. In addition, the quality of light is generally much better in the early morning or late afternoon.

Not to worry though. We’ll work with you before the photo shoot to ensure we capture your property in the best possible light and weather.

For location-based work, each Interactive Panorama generally takes about 10-15 minutes to set up and photograph. (More complicated shots or custom lighting may take longer.) If you have multiple panoramas at the same location, simply multiply the number of panoramas at that location by 10-15 minutes. Once we finish the photography portion of the project, we’ll take the images back to our studio and prepare the files.

Generally speaking, for location-based work, we will deliver the files to you within five business days following the shoot. For product photography, we also try to honor the same timeframe, but that may vary based on the number of products.

However, the total project time is dependent upon the scope of the project (single panorama, virtual tour, web design, etc.) and the number of other projects we are working on. We work on a FIFO basis (first in first out), so turnaround time may vary.

That said, R2360 will certainly work with you to photograph, prepare and deliver your files in a timeframe that meets your needs. Our ultimate goal is to make you happy. And we’ll do whatever it takes to achieve that.

Because each project can be so different (based on your needs and desires), it is difficult to establish a flat rate schedule. In most cases, your cost will be based on the following factors:

• Number of panoramas or object movies to be prepared
• Complexity of project
• Cost of travel to get to and from your location

To give you a general idea of how our pricing works, let’s look at a couple of examples:

Example #1–Floor Plan Virtual Tour

For this example, we’ll use a project where a real estate agent is wanting to use a Virtual Tour for a home that she has for sale. The agent has a local upscale home for sale, and would like to have a Floor Plan Virtual Tour created. The tour will showcase six rooms in the home, and the view off the deck, for a total of seven Interactive Panoramas.

First room: $150
Each additional room: $100 (x6)
Base Price for all Interactive Panoramas: $750

The agent provides a basic floor plan of the home, which R2360 converts into the graphic for the tour. Because there are five or more than Interactive Panoramas at this location, the Virtual Tour is free. (If there were less than five, the Virtual Tour would cost approximately $80.) The agent has her own Web site, but would prefer to have R2360 host the files on its Web server, so she can just link to it. R2360 creates a custom Web page for the agent, including all her contact information, logo and photo, and then hosts the files for her.

Custom Web design: $100 (Note: Charges for custom web page design vary based on each project and its requirements. However, these charges apply only to the first project for each client. There are no subsequent charges for custom web design where the client can use the same web template prepared earlier.)
Web Hosting (until the home sells): $50
Total cost: $900

Example #2–Object Movie

An orthopedic manufacturer would like to showcase its line of footwear for an interactive catalog they are developing. They would like Object Movies prepared for each of their 25 products (primarily shoes and socks). The client sends all 25 products to R2360. (When the project is finished, R2360 returns all products back to the client.) Because the products are relatively small, each object movie would normally cost $200. However, a 10% discount applies when there are more than 20 items. Therefore, the total cost for the project would be $4,500.

Note: Object Movies for larger items (items that are larger than one foot in any dimension, and up to 3.5 feet as the largest dimension) are $275 each. Also, the maximum weight per item is 50 pounds. We hope to be able to increase our capabilities for larger and heavier objects (including cars and motorcycles) in the near future.

R2360 will work with you to accurately estimate the cost for your project before any work begins. We don’t like surprises, and assume you don’t either. Also, larger projects may require a 30% down payment before work begins, with the balance due 30 days after the project files have been delivered.

We understand what you’re really asking. How much will R2360 take off the price for volume orders? Not to worry. We’ve got you covered. If you place an order for 20 or more interactive panoramas or object movies in a 30-day period, we’ll reduce our already competitive prices by 10% on all of them.

Upon completion and delivery of the project files to you (or hosting by us), we will give you an invoice outlining the work done and the price. You’ll have 30 days from that invoice date to send us a check. Sorry, but we don’t accept credit cards at this time. We do, however, accept cash, checks and money orders. Sometimes, we even barter!

Let us answer that in two parts: First, we don’t believe that will be an issue. We’ve got the experience and technical skills to get it right the first time. And, being a firm believer in quality, we only use high-quality Nikon digital SLR cameras – not the point-and-shoot cameras like some other services.

However (and here’s part two), if for any reason you are not completely satisfied, we’ll be happy to re-photograph the location/product. Or, if you prefer, we can just call it a day and you won’t have to pay one red cent. We’re not happy until you’re happy.